Your order will be delivered to you in a refrigerated truck or van. Our team will call/SMS you to confirm the delivery time.
Our delivery team will call you once they have arrived at your location. If the building security does give access to our team, then you will be required to meet our team in the lobby of your building and complete the delivery process. Please do carry your valid ID as our team will need to validate it before delivering the goods.
All our drivers will wear face masks and are trained to high levels of sanitization before handling any products/deliveries.
Drivers are trained to practice social distancing and therefore will stand at least 2m from the door when delivering your order.
Our drivers are fully vaccinated & get tested as per the Health Authority guidelines
You may contact our customer service team via email at gmponline@admmi.ae Our team is available from Sunday to Thursday between 9:00 AM to 5:00 PM.
In the instance where you are eligible for a refund, this will be made to your credit/debit card and will take approximately 7 working days depending on your bank.
We do not accept returns of goods once delivered. You may however choose to return the full order at the time of delivery without opening the package (or breaking the seal).
In case of damaged or faulty goods, we will provide replacement goods on a case-to-case basis should there be any breakage during delivery or if the products are found to be faulty. Such cases must be notified to us at gmponline@admmi.ae within 24 hours of receiving the order along with a copy of your invoice, photograph of the product, and reason for requesting a replacement. All replacements are solely at the discretion of Gray Mackenzie & Partner and requests will be processed within 48 hours of receiving such requests.
GMP are the official distributors of some of the biggest beverage producers in the world. All our goods are transported within a temperature-controlled environment ensuring the best quality is maintained throughout the supply chain process. All our products are 100% authentic.
Yes, we do.
Our delivery team will call you once they have arrived at your location. If the building security does not give our team the access to the building, you will be required to meet our delivery team in the lobby of the building to accept your delivery. Please note if you fail to meet our delivery team we will take your order back as returned .
Due to the nature of the product, we can only deliver to your home address.
1. AED 20 flat fee for orders under AED 100 for City Limits (within 10 km)
2. AED 20 flat fee for orders under AED 200 for City Limits (outside 10 km)
3. Free delivery for orders over AED 100 for City Limits (within 10 km )
4. Free delivery for orders over AED 200 for City Limits (outside 10 km )
5. AED 20 for delivery outside the city.
6. AED 35 for delivery in the Al Ain.
7. Get Express Delivery within 2 hours for AED 35.
8. Free delivery on orders above AED 1000 to all of our delivery areas.
Please contact our team via email at gmponline@admmi.ae or call +971 50 661 4629 and we will assist you.
If there is an issue during the ordering process, please contact our team via email at gmponline@admmi.ae or call +971 50 661 4629.
If you click “My Account” on the top menu bar it will take you to your account dashboard. From your account dashboard you will be able view your account and order history.
If any items are missing from your delivery, please contact our team within 12 hours of receiving your delivery at gmponline@admmi.ae or call +971 50 661 4629
All our goods and delivery trucks are regularly sanitised. Our delivery team are well trained and use the utmost care when delivering goods. The teams wear a face mask and maintain a safe distance during the delivery.
Yes, we deliver to Abu Dhabi and Al Ain.
Our website offers competitive prices and very exciting promotions. However in-store prices & online prices may vary.
Not at the moment, but we are continuously adding products to www.gmp.ae
Yes, you can amend your order within 2 hours on the day you have placed your order. For further information, please contact us via email at gmponline@admmi.ae or call +971 50 661 4629.
We accept Credit Card payment, Cash on delivery & Card on delivery
We accept Credit Card payment, Cash on delivery & Card on delivery.
No, there is no minimum value. However,
1. AED 20 flat fee for orders under AED 100 for City Limits (within 10 km)
2. AED 20 flat fee for orders under AED 200 for City Limits (outside 10 km)
3. Free delivery for orders over AED 100 for City Limits (within 10 km )
4. Free delivery for orders over AED 200 for City Limits (outside 10 km )
5. AED 20 for delivery outside the city.
6. AED 35 for delivery in the Al Ain.
7. AED 35 will be charged for Express Delivery Service within 2 hours.
8. Free delivery on orders above AED 1000 to all of our delivery areas.
1. AED 20 flat fee for orders under AED 100 for City Limits (within 10 km)
2. AED 20 flat fee for orders under AED 200 for City Limits (outside 10 km)
3. Free delivery for orders over AED 100 for City Limits (within 10 km )
4. Free delivery for orders over AED 200 for City Limits (outside 10 km )
5. AED 20 for delivery outside the city.
6. AED 35 for delivery in the Al Ain.
7. AED 35 will be charged for Express Delivery Service within 2 hours.
8. Free delivery on orders above AED 1000 to all of our delivery areas.
We Accept orders till 9 PM.
- AED 35 will be charged for Express Delivery Service within 2 hours.
Once we receive your order, you will receive an email confirmation from GMP Home Delivery confirming the order. If you process an order and do not receive the confirmation email, please contact us at gmponline@admmi.ae
We deliver 7 days a week. We Accept orders till 9 PM.
No, we only deliver to addresses in Abu Dhabi and Al Ain.
We deliver to all addresses in Abu Dhabi and Al Ain.
Creating an account not only saves you time when you shop, but also makes purchasing your favourite items easier. We will save your details in a secure place for a quick checkout, so you only need to enter your information once
To use the GMP home delivery service you must be over 21 years of age.
